SHIPPING AND RETURNS

DELIVERY ZONES

lido-lido.com ships worldwide.

For a list of stockists or wholesale information email valentina@lido-lido.com.

DELIVERY TIMES

Orders are shipped 1-2 working days following the day the order was placed. Depending on your country of residence delivery could take from 2 to 6 days. Next Day delivery: Please contact us at contact@lido-lido.com to enquire about next day delivery. If you have any question about your order, contact our customer care contact@lido-lido.com.

DELIVERY FEE

Our standard shipping fees are as follows:

• Italy free delivery
• United Kingdom 10 euro
• Europe 10 euro
• Europe/Non EU 15 euro
• USA and Canada 20 euro
• Rest of the World 40 euro

Customs duties or taxes are not payable by Lido. Please check with your local customs authority on any customs duties or taxes that are payable by you, regulations and guidelines differ by country.

If shipping costs are not applied due to seasonal offers the item is considered as on sale. All sale items are final, cannot be exchanged or refunded under any circumstance.

ORDER TRACKING

If you have any question about tracking your order, contact our customer care contact@lido-lido.com.

RETURNS

LIDO-LIDO.COM PURCHASES
During 7 days following the delivery of your order, you may request the refund of items, which you must return to us unused. In the case of a product damadged during transportation, please send a photo proof to contact@lido-lido.com. For returns please follow the procedure as detailed in the Return Procedure and Delays chapter. Refunds for returned merchandise will be made within 10 days of the return of the product, to the original purchaser’s credit card. Note that shipping, additional duties and/or taxes will not be refunded. All exchanges are subject to availability. Faulty items will be replaced by the same type of product, subject to availability. Items cannot be exchanged or refunded at our stores.

LIDO-LIDO.COM RETURN PROCEDURE
AND DELAYS

If you were to be unsatisfied with your purchase, please follow the instructions below:

1. Simply email contact@lido-lido.com and let us know the reason for the return and pictures of the product if faulty. Please also include your name, e-mail address and phone number so that we can contact you, if necessary.

2. Please send any returns to:

LIDO
Attn: Returns
Cannaregio 3887
Venezia, Italia.

Package your return item in a well-padded envelope or box to prevent damage in transit.

3. Returns must include all original tags and accompanying packaging.

Refunds will be processed in the form in which payment was received. Please allow up to 10 days for your refund to process. Please note that your financial institution may take longer to reflect the transaction. We reserve the right to refuse any returned item that does not meet our return policies. All sale items are final. If you have any questions about your return, please contact Customer Care.